Mortgage company · complaint record
Zoom Home Lending complaints
Filed under ZOOM HOME LENDING LLC
Consumers have filed 4 complaints about Zoom Home Lending since 2024, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since October 2024
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 10, 2026
Most complained-about mortgage lenders & servicers
Zoom Home Lending complaints by month
The busiest month was October 2024 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Zoom Home Lending answered all time
- Closed with non-monetary relief125%
- Closed with explanation375%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Zoom Home Lending problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 1
- Delays in the application process 1
Where Zoom Home Lending complaints come from
Most complaints: Georgia (1), Mississippi (1), Ohio (1), Washington (1).
Zoom Home Lending compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Zoom Home LendingMortgages | - | 2 | - |
Compare side by side: Zoom Home Lending vs Midwest Loan Services · Zoom Home Lending vs Truhome Solutions · Zoom Home Lending vs NEXA Mortgage · Zoom Home Lending vs Hilltop
What people say about Zoom Home Lending
All experiencesNo experiences with Zoom Home Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Zoom Home Lending complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Dec 10, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jul 16, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Fixed |
| Oct 29, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
Questions about Zoom Home Lending
How many complaints does Zoom Home Lending have?
Zoom Home Lending has 4 complaints on record since October 2024, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Zoom Home Lending respond to complaints?
Yes. Zoom Home Lending answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Zoom Home Lending?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), closing on a mortgage (1), struggling to pay mortgage (1).
Is Zoom Home Lending legit?
Zoom Home Lending is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Zoom Home Lending legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Zoom Home Lending?
Complain to Zoom Home Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Zoom Home Lending complaints come from?
Most come from Georgia (1), Mississippi (1), Ohio (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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