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Credit cards

Billing disputes

Consumers have filed 15,136 complaints about this, against 146 companies. The most complained-about is Citibank.

Companies with the most

All time.

By month

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Apr 21, 2017SynchronyCredit cardsBilling disputesGAExplainedYes
Apr 21, 2017CitibankCredit cardsBilling disputesNJMoney backYes
Apr 21, 2017CitibankCredit cardsBilling disputesTXExplainedYes
Apr 21, 2017American ExpressCredit cardsBilling disputesKYExplainedYes
Apr 21, 2017Bread FinancialCredit cardsBilling disputesLAExplainedYes
Apr 21, 2017CitibankCredit cardsBilling disputesCAExplainedYes
Apr 21, 2017U.S. BankCredit cardsBilling disputesOHExplainedYes
Apr 21, 2017American ExpressCredit cardsBilling disputesPRExplainedYes
Apr 21, 2017CitibankCredit cardsBilling disputesCAExplainedYes
Apr 21, 2017Barclays USCredit cardsBilling disputesCAExplainedYes
Apr 21, 2017Barclays USCredit cardsBilling disputesOHExplainedYes
Apr 21, 2017CitibankCredit cardsBilling disputesCAExplainedYes
Apr 20, 2017SynchronyCredit cardsBilling disputesNCMoney backYes
Apr 20, 2017CitibankCredit cardsBilling disputesVTMoney backYes
Apr 20, 2017JPMorgan ChaseCredit cardsBilling disputesOHExplainedYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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