Card issuer · complaint record
Barclays US complaints
Filed under BARCLAYS BANK DELAWARE
Consumers have filed 29,646 complaints about Barclays US since 2011, 5,690 of them in the last 12 months (+27% on the year before). It answered 100% on time and closed 4% with relief for the customer - less often than a typical card issuer. The most common problem is incorrect information on your report. It is the 7th most complained-about of 52 credit card companies this year.
Average response record. How it works
- Complaints on record
- 29,646
- Last 12 months
- 5,690
- Answered on time
- 100%
- Closed with relief
- 4%
- Last 30 days
- 452
- Rank
- #7 of 52
Since December 2011
+27% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Nov 13, 2026
Most complained-about credit card companies
Barclays US complaints by month
The busiest month was March 2026 (568 complaints). Complaints in the last 12 months are up 27% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Barclays US answered last 12 months
- Closed with monetary relief1883.3%
- Closed with non-monetary relief130.2%
- Closed with explanation5,23292%
- In progress2574.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers3/403.7% closed with relief
- Complaint trend7/15+27% vs last year
What Barclays US complaints are about
Top Barclays US problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 1,501
- Account status incorrect 1,253
- Account information incorrect 1,066
- Old information reappears or never goes away 131
- Information is missing that should be on the report 60
- Personal information incorrect 39
Where Barclays US complaints come from
Most complaints: California (4,052), New York (3,465), Florida (3,382), Texas (2,052), New Jersey (1,300).
Barclays US compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SynchronyCredit cards | 46 | 16,479 | D |
| 2 | American ExpressCredit cards | 68 | 11,560 | B |
| 3 | Bread Financial (Comenity)Credit cards | 82 | 10,455 | A |
| 4 | Goldman Sachs Bank (Apple Card, Marcus)Credit cards | 75 | 6,413 | B |
| 5 | Barclays USCredit cards | 55 | 5,690 | C |
| 6 | DiscoverCredit cards | 75 | 2,745 | B |
| 7 | CLGF Holdco 1Credit cards | 69 | 2,483 | B |
| 8 | RobinhoodCredit cards | 40 | 1,795 | D |
Compare side by side: Barclays US vs Synchrony · Barclays US vs American Express · Barclays US vs Bread Financial · Barclays US vs Goldman Sachs Bank
What people say about Barclays US
All experiencesNo experiences with Barclays US yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Barclays US complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 13, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 12, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 12, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 12, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Nov 12, 2026 | Credit cards | Getting a credit cardDelay in processing application | In progress |
| Nov 12, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | In progress |
| Nov 12, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 12, 2026 | Credit cards | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Nov 12, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 12, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 12, 2026 | Credit cards | Struggling to pay your billProblem lowering your monthly payments | In progress |
Questions about Barclays US
How many complaints does Barclays US have?
Barclays US has 29,646 complaints on record since December 2011, including 5,690 in the last 12 months and 452 in the last 30 days. That makes it number 38 of every company by complaints this year.
Does Barclays US respond to complaints?
Yes. Barclays US answered 100% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix; 3.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 55/100 (grade C).
What do people complain about most with Barclays US?
The most common problems are incorrect information on your report (4,085), problem with a purchase shown on your statement (5,091), took or threatened to take negative or legal action (860).
Is Barclays US legit?
Barclays US is a real company with a public complaint record: consumers have complained about it 29,646 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Barclays US legit? for the signals, red flags and how to protect yourself.
Are complaints about Barclays US going up or down?
Up. There were 5,690 complaints in the last 12 months against 4,488 in the 12 before (+27%). See every month.
How do I file a complaint against Barclays US?
Complain to Barclays US in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Barclays US complaints come from?
Most come from California (4,052), New York (3,465), Florida (3,382). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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