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Complaint log

Ascent complaint log

The newest complaints about Ascent, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanKSNo timely replyNo
Oct 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectCANo timely replyNo
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNHExplainedNo
Oct 8, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneCANo timely replyNo
Oct 4, 2026Student loansDealing with your lender or servicerCo-signerCOExplainedYes
Sep 16, 2026Student loansIncorrect information on your reportAccount information incorrectMDNo timely replyNo
Sep 11, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledVAExplainedNo
Sep 10, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPANo timely replyNo
Sep 9, 2026Student loansImproper use of your reportReporting company used your report improperlyNYNo timely replyNo
Aug 25, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNMExplainedNo
Aug 25, 2026Student loansDealing with your lender or servicerProblem with customer serviceFLExplainedNo
Aug 18, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAFixedNo
Aug 17, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCONo timely replyNo
Aug 10, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursOHNo timely replyNo
Aug 9, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYNo timely replyNo
Aug 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXNo timely replyNo
Aug 7, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeCAFixedYes
Aug 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYNo timely replyNo
Jul 29, 2026Student loansGetting a loanDenied loanNYNo timely replyNo
Jul 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCOExplainedYes
Jul 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jul 19, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Jul 17, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursPAExplainedYes
Jul 16, 2026Student loansGetting a loanConfusing or misleading advertisingMAExplainedNo
Jun 30, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTNMoney backYes
Jun 19, 2026Student loansIssue with income share agreementBilling or statement issuesMAExplainedNo
Jun 10, 2026Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Jun 7, 2026Student loansIssue with income share agreementPayment issuesVAExplainedYes
Jun 5, 2026Student loansIssue with income share agreementDealing with provider of income share agreementNJExplainedYes
Jun 4, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeTNExplainedYes
Jun 4, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsCOExplainedYes
Jun 2, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeAZExplainedYes
Jun 1, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportHIExplainedYes
May 20, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedWAExplainedYes
May 18, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
May 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
May 8, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXNo timely replyNo
May 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
May 5, 2026Student loansDealing with your lender or servicerProblem with customer serviceFLExplainedYes
May 1, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Apr 25, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Apr 24, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountGAFixedYes
Apr 23, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportVAExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Apr 20, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedYes
Apr 13, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Apr 12, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Apr 10, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanOHExplainedYes
Apr 9, 2026Payday & personal loansProblem with the payoff process at the end of the loanPAExplainedYes
Apr 8, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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