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Complaint log

Ascent complaint log

The newest complaints about Ascent, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Mar 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Mar 29, 2026Student loansGetting a loanConfusing or misleading advertisingTXFixedYes
Mar 24, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Mar 24, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftCAExplainedYes
Mar 21, 2026Payday & personal loansIncorrect information on your reportAccount information incorrectFLExplainedYes
Mar 21, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNJExplainedYes
Mar 19, 2026Student loansGetting a loanConfusing or misleading advertisingCAExplainedYes
Feb 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanUTExplainedYes
Feb 24, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedNo
Feb 18, 2026Student loansGetting a loanConfusing or misleading advertisingMTExplainedYes
Feb 13, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsTNExplainedYes
Feb 10, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNEExplainedYes
Feb 9, 2026Student loansGetting a loanLoan opened without my consent or knowledgeTXExplainedYes
Feb 8, 2026Student loansIncorrect information on your reportAccount information incorrectOHExplainedYes
Feb 5, 2026Student loansProblem with a company's investigation into an existing problemInvestigation took more than 30 daysHIExplainedYes
Jan 28, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jan 23, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeGAExplainedYes
Jan 21, 2026Student loansDealing with your lender or servicerProblem with customer serviceWAExplainedYes
Jan 20, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Jan 14, 2026Student loansIssue where my lender is my schoolCannot graduate, receive diploma, or get transcript due to money owedMNExplainedYes
Jan 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledARExplainedYes
Jan 9, 2026Debt collectionThreatened to contact someone or share information improperlyTalked to a third-party about your debtMOExplainedYes
Jan 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Jan 2, 2026Student loansGetting a loanChanges in terms mid-deal or after closingTXExplainedYes
Dec 31, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Dec 30, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Dec 16, 2025Payday & personal loansStruggling to pay your loanAZExplainedYes
Dec 15, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Dec 11, 2025Debt collectionFalse statements or representationIndicated you were committing crime by not paying debtOKExplainedYes
Dec 5, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Nov 17, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTNExplainedYes
Nov 10, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Oct 29, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedMIExplainedYes
Oct 28, 2025Student loansIssue with income share agreementPayment issuesPAExplainedYes
Oct 24, 2025Student loansGetting a loanHigh pressure sales tactics or recruitingCTExplainedYes
Oct 23, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 23, 2025Student loansStruggling to repay your loanBankruptcyRIExplainedYes
Oct 23, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledARExplainedYes
Oct 23, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 21, 2025Student loansGetting a loanLoan opened without my consent or knowledgeOHExplainedYes
Sep 18, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Sep 16, 2025Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Sep 15, 2025Student loansIncorrect information on your reportAccount information incorrectOHExplainedYes
Sep 14, 2025Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeFLExplainedYes
Sep 14, 2025Student loansGetting a loanDenied loanMSExplainedYes
Sep 11, 2025Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Sep 9, 2025Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Sep 4, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Aug 30, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Aug 26, 2025Student loansIncorrect information on your reportAccount information incorrectNVExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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