Mortgage company · complaint record
Axia Financial complaints
Filed under AXIA FINANCIAL, LLC
Consumers have filed 17 complaints about Axia Financial since 2012, 1 of them in the last 12 months. It answered 0% on time and closed 23% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 23%
- Last 30 days
- 0
- Rank
- #365 of 595
Since November 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 21, 2026
Most complained-about mortgage lenders & servicers
Axia Financial complaints by month
The busiest month was November 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Axia Financial answered all time
- Closed with monetary relief211.8%
- Closed with non-monetary relief15.9%
- Closed with explanation1058.8%
- Untimely response423.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Axia Financial complaints are about
Top Axia Financial problems
Inside "Closing on a mortgage"
- Delays with the closing process 1
- Trying to communicate with the company to fix an issue with the loan closing 1
- Fees or costs after closing 1
Where Axia Financial complaints come from
Most complaints: Washington (4), New Jersey (2), Nevada (2), Texas (1), Arizona (1).
Axia Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Axia FinancialMortgages | - | 1 | - |
Compare side by side: Axia Financial vs Midwest Loan Services · Axia Financial vs Truhome Solutions · Axia Financial vs NEXA Mortgage · Axia Financial vs Hilltop
What people say about Axia Financial
All experiencesNo experiences with Axia Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Axia Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 21, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | No timely reply |
| Aug 19, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | No timely reply |
| Jun 4, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Apr 20, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | No timely reply |
| Mar 19, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Dec 9, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Nov 10, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 28, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 17, 2020 | Mortgages | Closing on a mortgage | Explained |
| Aug 1, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Oct 16, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 2, 2017 | Mortgages | Trouble during payment process | Explained |
Questions about Axia Financial
How many complaints does Axia Financial have?
Axia Financial has 17 complaints on record since November 2012, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Axia Financial respond to complaints?
Yes. Axia Financial answered 0% of its complaints on time (within 15 days) and closed 23% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Axia Financial?
The most common problems are closing on a mortgage (4), applying for a mortgage or refinancing an existing mortgage (4), trouble during payment process (3).
Is Axia Financial legit?
Axia Financial is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Axia Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Axia Financial?
Complain to Axia Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Axia Financial complaints come from?
Most come from Washington (4), New Jersey (2), Nevada (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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