Auto loans & leases
BBVA auto loans & leases complaints
Consumers have filed 249 complaints about BBVA's auto loans & leases. See the whole BBVA record.
BBVA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BBVA | 0 | - | - |
Latest BBVA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 24, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Apr 3, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Apr 2, 2018 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Mar 26, 2018 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Fixed |
| Mar 26, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 7, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Feb 22, 2018 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Feb 13, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Feb 12, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Feb 8, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 3, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Jan 29, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jan 29, 2018 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Fixed |
| Jan 27, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jan 26, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jan 21, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Jan 9, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 28, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 17, 2017 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Dec 15, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 14, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 13, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Dec 13, 2017 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Fixed |
| Dec 13, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Dec 12, 2017 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Fixed |
| Dec 12, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Dec 2, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Nov 30, 2017 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
| Nov 6, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 13, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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