Auto loans & leases
BBVA auto loans & leases complaints
Consumers have filed 249 complaints about BBVA's auto loans & leases. See the whole BBVA record.
BBVA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BBVA | 0 | - | - |
Latest BBVA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 15, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 7, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Feb 27, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Feb 25, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Feb 8, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Feb 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 10, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 27, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Dec 19, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 19, 2018 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Oct 12, 2018 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 5, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 4, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Sep 26, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 25, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 24, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 16, 2018 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Sep 12, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 7, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Aug 14, 2018 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 1, 2018 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 23, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jul 13, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 9, 2018 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
| Jul 7, 2018 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jun 12, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Jun 5, 2018 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jun 1, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 30, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| May 9, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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