Mortgages
Better Mortgage mortgages complaints
Consumers have filed 369 complaints about Better Mortgage's mortgages, 37 in the last 12 months (+12%). Better Mortgage answered 59.5% on time and closed 0% with relief. See the whole Better Mortgage record.
Better Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Better Mortgage | 37 | 59.5% | 0% |
Latest Better Mortgage mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 22, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | In progress |
| Oct 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Jun 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 18, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jun 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 16, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jun 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Jun 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 26, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| May 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| May 2, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 21, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Apr 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Apr 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Apr 3, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Mar 27, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Mar 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Mar 6, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Feb 26, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Feb 2, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Feb 2, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 21, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jan 8, 2026 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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