Complaint log
Betterment complaint log
The newest complaints about Betterment, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| May 6, 2024 | Money transfers & apps | Other transaction problem | Explained |
| Apr 1, 2024 | Bank accounts | Managing an accountBanking errors | Explained |
| Mar 28, 2024 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Feb 23, 2024 | Bank accounts | Managing an accountBanking errors | Money back |
| Feb 7, 2024 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Jan 16, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 10, 2024 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 3, 2024 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jan 3, 2024 | Bank accounts | Managing an accountBanking errors | Explained |
| Dec 19, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 13, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 25, 2023 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Oct 2, 2023 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 28, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 22, 2023 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Sep 21, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 22, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 17, 2023 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 23, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 20, 2023 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Nov 18, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 31, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 11, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| May 13, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| May 10, 2022 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Mar 31, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 23, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 13, 2022 | Crypto | Other transaction problem | Explained |
| Feb 10, 2022 | Money transfers & apps | Confusing or missing disclosures | Explained |
| Jan 26, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 22, 2022 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 19, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Nov 10, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 18, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 22, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Apr 13, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 30, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Mar 27, 2021 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Mar 24, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Mar 12, 2021 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Mar 4, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Mar 2, 2021 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Feb 26, 2021 | Bank accounts | Managing an accountBanking errors | Explained |
| Feb 25, 2021 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Dec 10, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 26, 2020 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Sep 21, 2020 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Aug 13, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 28, 2020 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| May 10, 2020 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works