Lender · complaint record
Big Picture Loans complaints
Filed under Big Picture Loans, LLC
Consumers have filed 1,297 complaints about Big Picture Loans since 2014, 31 of them in the last 12 months (-3% on the year before). It answered 96.8% on time and closed 0% with relief for the customer - less often than a typical lender. The most common problem is charged fees or interest you didn't expect.
Weak response record. How it works
- Complaints on record
- 1,297
- Last 12 months
- 31
- Answered on time
- 96.8%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #59 of 272
Since May 2014
-3% vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Oct 16, 2026
Most complained-about personal & payday lenders
Big Picture Loans complaints by month
The busiest month was June 2016 (48 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Big Picture Loans answered last 12 months
- Closed with explanation31100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time30/4596.8% on time
- Relief for customers0/400% closed with relief
- Complaint trend11/15-3% vs last year
What Big Picture Loans complaints are about
Top Big Picture Loans problems
Where Big Picture Loans complaints come from
Most complaints: Florida (157), Georgia (107), California (106), Maryland (82), Washington (67).
Big Picture Loans compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | KloverPayday & personal loans | 19 | 35 | F |
| 2 | Home Loan CenterPayday & personal loans | 60 | 34 | C |
| 3 | HatfieldPayday & personal loans | 60 | 32 | C |
| 4 | Big Picture LoansPayday & personal loans | 41 | 31 | D |
| 5 | Giggle FinancePayday & personal loans | 15 | 30 | F |
| 6 | Net Pay AdvancePayday & personal loans | 89 | 30 | A |
| 7 | SoLo FundsPayday & personal loans | 27 | 29 | F |
| 8 | AAA Auto Title LoansPayday & personal loans | 77 | 29 | B |
Compare side by side: Big Picture Loans vs Klover · Big Picture Loans vs Home Loan Center · Big Picture Loans vs Hatfield · Big Picture Loans vs Giggle Finance
What people say about Big Picture Loans
All experiencesNo experiences with Big Picture Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Big Picture Loans complaints
Full logQuestions about Big Picture Loans
How many complaints does Big Picture Loans have?
Big Picture Loans has 1,297 complaints on record since May 2014, including 31 in the last 12 months and 0 in the last 30 days. That makes it number 871 of every company by complaints this year.
Does Big Picture Loans respond to complaints?
Yes. Big Picture Loans answered 96.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 41/100 (grade D).
What do people complain about most with Big Picture Loans?
The most common problems are charged fees or interest you didn't expect (308), struggling to pay your loan (92), received a loan you didn't apply for (12).
Is Big Picture Loans legit?
Big Picture Loans is a real company with a public complaint record: consumers have complained about it 1,297 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Big Picture Loans legit? for the signals, red flags and how to protect yourself.
Are complaints about Big Picture Loans going up or down?
Roughly level. There were 31 complaints in the last 12 months against 32 in the 12 before (-3%). See every month.
How do I file a complaint against Big Picture Loans?
Complain to Big Picture Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Big Picture Loans complaints come from?
Most come from Florida (157), Georgia (107), California (106). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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