Mortgages
BOK Financial mortgages complaints
Consumers have filed 360 complaints about BOK Financial's mortgages, 28 in the last 12 months. BOK Financial answered 100% on time and closed 0% with relief. See the whole BOK Financial record.
BOK Financial against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | BOK Financial | 28 | 100% | 0% |
Latest BOK Financial mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 12, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 29, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jun 26, 2025 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 11, 2025 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Mar 10, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 6, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 1, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 20, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Feb 14, 2025 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Dec 4, 2024 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 13, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Sep 25, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Sep 18, 2024 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Sep 11, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 5, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 13, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jul 23, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jul 17, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 12, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 21, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 18, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 14, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 1, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Apr 1, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Feb 10, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 2, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 31, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 19, 2023 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 4, 2023 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Dec 1, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Money back |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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