Bank · complaint record
BOK Financial complaints
Filed under BOK FINANCIAL CORP
Consumers have filed 850 complaints about BOK Financial since 2011, 80 of them in the last 12 months (+43% on the year before). It answered 100% on time and closed 1% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 850
- Last 12 months
- 80
- Answered on time
- 100%
- Closed with relief
- 1%
- Last 30 days
- 9
- Rank
- #66 of 188
Since December 2011
+43% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 9, 2026
Most complained-about banks & credit unions
BOK Financial complaints by month
The busiest month was January 2015 (13 complaints). Complaints in the last 12 months are up 43% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How BOK Financial answered last 12 months
- Closed with monetary relief11.2%
- Closed with explanation7391.2%
- In progress67.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers1/401.4% closed with relief
- Complaint trend6/15+43% vs last year
What BOK Financial complaints are about
Top BOK Financial problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 59
- Problem using a debit or ATM card 37
- Funds not handled or disbursed as instructed 20
- Banking errors 16
- Problem accessing account 14
- Cashing a check 8
Where BOK Financial complaints come from
Most complaints: Oklahoma (239), Texas (223), New Mexico (96), Colorado (61), Arizona (39).
BOK Financial compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TrustmarkBank accounts | 51 | 90 | C |
| 2 | Ofg BancorpBank accounts | 53 | 89 | C |
| 3 | Texas Capital BancsharesBank accounts | 41 | 85 | D |
| 4 | Northwest BancsharesBank accounts | 60 | 81 | C |
| 5 | BOK FinancialBank accounts | 52 | 80 | C |
| 6 | Columbia Banking SystemBank accounts | 58 | 78 | C |
| 7 | Simmons First NationalBank accounts | 35 | 71 | D |
| 8 | East West BankBank accounts | 34 | 69 | F |
Compare side by side: BOK Financial vs Trustmark · BOK Financial vs Ofg Bancorp · BOK Financial vs Texas Capital Bancshares · BOK Financial vs Northwest Bancshares
What people say about BOK Financial
All experiencesNo experiences with BOK Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest BOK Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 8, 2026 | Bank accounts | Debanking | In progress |
| Nov 8, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 3, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Nov 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 24, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 19, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 15, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 9, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
Questions about BOK Financial
How many complaints does BOK Financial have?
BOK Financial has 850 complaints on record since December 2011, including 80 in the last 12 months and 9 in the last 30 days. That makes it number 535 of every company by complaints this year.
Does BOK Financial respond to complaints?
Yes. BOK Financial answered 100% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix; 1.4% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 52/100 (grade C).
What do people complain about most with BOK Financial?
The most common problems are managing an account (169), trouble during payment process (105), struggling to pay mortgage (46).
Is BOK Financial legit?
BOK Financial is a real company with a public complaint record: consumers have complained about it 850 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is BOK Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about BOK Financial going up or down?
Up. There were 80 complaints in the last 12 months against 56 in the 12 before (+43%). See every month.
How do I file a complaint against BOK Financial?
Complain to BOK Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most BOK Financial complaints come from?
Most come from Oklahoma (239), Texas (223), New Mexico (96). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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