Mortgage company · complaint record
BSI Financial complaints
Filed under BSI Financial Holdings, Inc.
Consumers have filed 1,595 complaints about BSI Financial since 2019, 189 of them in the last 12 months (+4% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 28th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 1,595
- Last 12 months
- 189
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 11
- Rank
- #28 of 595
Since December 2019
+4% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 13, 2026
Most complained-about mortgage lenders & servicers
BSI Financial complaints by month
The busiest month was March 2022 (50 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How BSI Financial answered last 12 months
- Closed with explanation17793.7%
- In progress126.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend10/15+4% vs last year
What BSI Financial complaints are about
Top BSI Financial problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 96
- Trying to communicate with the company to fix an issue while managing or servicing your loan 74
- Payment process 55
- Paying off the loan 24
- Fees charged 22
- Private mortgage insurance (PMI) 14
Where BSI Financial complaints come from
Most complaints: California (242), Texas (150), Georgia (106), Florida (98), Colorado (72).
BSI Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Valon TechnologiesMortgages | 37 | 215 | D |
| 2 | Broker SolutionsMortgages | 50 | 203 | C |
| 3 | 21ST MortgageMortgages | 43 | 193 | D |
| 4 | BSI FinancialMortgages | 55 | 189 | C |
| 5 | Dovenmuehle MortgageMortgages | 50 | 185 | C |
| 6 | Mortgage Research CenterMortgages | 46 | 160 | D |
| 7 | AmeriSave MortgageMortgages | 65 | 156 | B |
| 8 | Idaho Housing And Finance AssociationMortgages | 45 | 155 | D |
Compare side by side: BSI Financial vs Valon Technologies · BSI Financial vs Broker Solutions · BSI Financial vs 21ST Mortgage · BSI Financial vs Dovenmuehle Mortgage
What people say about BSI Financial
All experiencesNo experiences with BSI Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest BSI Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Nov 5, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 3, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 29, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Oct 27, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 23, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 22, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 20, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Oct 19, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 17, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 15, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
Questions about BSI Financial
How many complaints does BSI Financial have?
BSI Financial has 1,595 complaints on record since December 2019, including 189 in the last 12 months and 11 in the last 30 days. That makes it number 345 of every company by complaints this year.
Does BSI Financial respond to complaints?
Yes. BSI Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 55/100 (grade C).
What do people complain about most with BSI Financial?
The most common problems are trouble during payment process (914), struggling to pay mortgage (261), incorrect information on your report (157).
Is BSI Financial legit?
BSI Financial is a real company with a public complaint record: consumers have complained about it 1,595 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is BSI Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about BSI Financial going up or down?
Roughly level. There were 189 complaints in the last 12 months against 182 in the 12 before (+4%). See every month.
How do I file a complaint against BSI Financial?
Complain to BSI Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most BSI Financial complaints come from?
Most come from California (242), Texas (150), Georgia (106). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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