Auto loans & leases
Capital One auto loans & leases complaints
Consumers have filed 6,196 complaints about Capital One's auto loans & leases, 1,225 in the last 12 months (+17%). Capital One answered 100% on time and closed 2% with relief. See the whole Capital One record.
Capital One against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
Latest Capital One auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 26, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Oct 26, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | In progress |
| Oct 24, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Oct 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 24, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 23, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Oct 23, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 23, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Oct 22, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 22, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 22, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Oct 22, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 22, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 22, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 21, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 21, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | In progress |
| Oct 21, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 21, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 20, 2026 | Auto loans & leases | RepossessionNotice to repossess | In progress |
| Oct 20, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 19, 2026 | Auto loans & leases | RepossessionVoluntary repossession | In progress |
| Oct 19, 2026 | Auto loans & leases | RepossessionVoluntary repossession | In progress |
| Oct 19, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 19, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 18, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 18, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 17, 2026 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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