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Complaint log

CarMax complaint log

The newest complaints about CarMax, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 10, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Oct 9, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Oct 9, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldDEExplainedYes
Oct 9, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportMDExplainedYes
Oct 9, 2026Auto loans & leasesRepossessionCompany communicating payment assistance or payment extension optionsILExplainedYes
Oct 9, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Oct 8, 2026Auto loans & leasesRepossessionDamage caused or loss of personal items in vehicle during the actual repossessionTXExplainedYes
Oct 8, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedSCExplainedYes
Oct 8, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionMSExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount information incorrectSCExplainedYes
Oct 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Oct 5, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 4, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Oct 3, 2026Auto loans & leasesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 3, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Oct 3, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsFLExplainedYes
Oct 3, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeTXExplainedYes
Oct 2, 2026Debt collectionAttempts to collect debt not owedDebt was paidALExplainedYes
Sep 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Sep 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Sep 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Sep 29, 2026Credit reportingIncorrect information on your reportPublic record information inaccurateTXExplainedYes
Sep 29, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportCAExplainedYes
Sep 28, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Sep 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursOHExplainedYes
Sep 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Sep 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Sep 26, 2026Credit reportingIncorrect information on your reportPersonal information incorrectCAExplainedYes
Sep 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Sep 24, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Sep 24, 2026Auto loans & leasesManaging the loan or leaseBilling problemKYExplainedYes
Sep 23, 2026Credit reportingUnable to get your credit report or credit scoreOther problem getting your report or credit scoreVAExplainedYes
Sep 23, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Sep 23, 2026Credit reportingIncorrect information on your reportAccount status incorrectVAExplainedYes
Sep 23, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Sep 23, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleOHExplainedYes
Sep 22, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Sep 21, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedFLExplainedYes
Sep 21, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionCAExplainedYes
Sep 20, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Sep 20, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeSCExplainedYes
Sep 19, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedYes
Sep 19, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLExplainedYes
Sep 19, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursVAExplainedYes
Sep 18, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldWIExplainedYes
Sep 17, 2026Auto loans & leasesGetting a loan or leaseProblem with signing the paperworkCOExplainedYes
Sep 17, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysGAExplainedYes
Sep 17, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursWAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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