Complaint log
CarMax complaint log
The newest complaints about CarMax, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Sep 16, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 16, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 16, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 14, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Sep 14, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 13, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 13, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Sep 12, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 12, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 11, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 11, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 11, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 10, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 9, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 9, 2026 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Sep 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 7, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 7, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Sep 7, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 7, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 7, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 7, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 4, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 4, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 4, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 3, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 3, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 3, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 3, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 1, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Aug 31, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 27, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Aug 27, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 27, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works