Complaint log
CarMax complaint log
The newest complaints about CarMax, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 25, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 25, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 25, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 25, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 25, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 23, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 23, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 22, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 22, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Aug 22, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 21, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 21, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 20, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 20, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 20, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 19, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 19, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 18, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 18, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 17, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 17, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Aug 16, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 16, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 15, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 14, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 14, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 14, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 13, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Aug 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 13, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 13, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 13, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Aug 12, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 12, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Aug 11, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 10, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 10, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 9, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 9, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 9, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 7, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 6, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 6, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 5, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Aug 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 5, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 5, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works