Crypto platform · complaint record
Celsius US complaints
Filed under Celsius US Holding LLC
Consumers have filed 66 complaints about Celsius US since 2021, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is money was not available when promised. It is the 36th most complained-about of 51 crypto exchanges & apps this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 66
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #36 of 51
Since September 2021
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Mar 5, 2026
Most complained-about crypto exchanges & apps
Celsius US complaints by month
The busiest month was August 2022 (35 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Celsius US answered all time
- Closed with explanation6598.5%
- Untimely response11.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Celsius US complaints are about
Top Celsius US problems
Where Celsius US complaints come from
Most complaints: California (9), New York (7), Texas (4), Virginia (4), Florida (4).
Celsius US compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | Celsius USCrypto | - | 1 | - |
Compare side by side: Celsius US vs Winklevoss Exchange · Celsius US vs Kraken · Celsius US vs Foris DAX · Celsius US vs BAM Management US
What people say about Celsius US
All experiencesNo experiences with Celsius US yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Celsius US complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 5, 2026 | Crypto | Money was not available when promised | No timely reply |
| Aug 27, 2025 | Money transfers & apps | Fraud or scam | Explained |
| Feb 11, 2025 | Crypto | Money was not available when promised | Explained |
| Jan 9, 2025 | Money transfers & apps | Problem adding money | Explained |
| Jan 6, 2025 | Crypto | Other service problem | Explained |
| Mar 13, 2024 | Crypto | Money was not available when promised | Explained |
| Jan 30, 2024 | Crypto | Other service problem | Explained |
| Jan 12, 2024 | Crypto | Money was not available when promised | Explained |
| Aug 5, 2023 | Payday & personal loans | Property was sold | Explained |
| Feb 16, 2023 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
| Nov 7, 2022 | Crypto | Money was not available when promised | Explained |
| Aug 25, 2022 | Crypto | Money was not available when promised | Explained |
Questions about Celsius US
How many complaints does Celsius US have?
Celsius US has 66 complaints on record since September 2021, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Celsius US respond to complaints?
Yes. Celsius US answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Celsius US?
The most common problems are money was not available when promised (31), fraud or scam (13), other service problem (6).
Is Celsius US legit?
Celsius US is a real company with a public complaint record: consumers have complained about it 66 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Celsius US legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Celsius US?
Complain to Celsius US in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Celsius US complaints come from?
Most come from California (9), New York (7), Texas (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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