Auto loans & leases
Challenge Financial Services auto loans & leases complaints
Consumers have filed 52 complaints about Challenge Financial Services's auto loans & leases, 15 in the last 12 months. Challenge Financial Services answered 73.3% on time and closed 0% with relief. See the whole Challenge Financial Services record.
Challenge Financial Services against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Challenge Financial Services | 15 | 73.3% | 0% |
Latest Challenge Financial Services auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 16, 2021 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 30, 2021 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jun 17, 2021 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Dec 22, 2020 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Money back |
| Oct 25, 2020 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jun 19, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 29, 2020 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Feb 25, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 30, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 8, 2020 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jan 2, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 15, 2019 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Nov 5, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Sep 26, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 23, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jun 3, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Mar 18, 2019 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 28, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 16, 2018 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jun 19, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Mar 25, 2018 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Money back |
| Feb 13, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Money back |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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