Mortgage company · complaint record
Provident Funding Associates complaints
Consumers have filed 515 complaints about Provident Funding Associates since 2011, 33 of them in the last 12 months (+57% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process.
Weak response record. How it works
- Complaints on record
- 515
- Last 12 months
- 33
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #66 of 595
Since December 2011
+57% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 26, 2026
Most complained-about mortgage lenders & servicers
Provident Funding Associates complaints by month
The busiest month was February 2013 (13 complaints). Complaints in the last 12 months are up 57% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Provident Funding Associates answered last 12 months
- Closed with explanation33100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend4/15+57% vs last year
What Provident Funding Associates complaints are about
Top Provident Funding Associates problems
Where Provident Funding Associates complaints come from
Most complaints: California (110), Florida (40), Texas (34), New Jersey (26), Arizona (24).
Provident Funding Associates compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Prime Source MortgageMortgages | 10 | 36 | F |
| 2 | Triad Financial ServicesMortgages | 70 | 36 | B |
| 3 | Independence Home LoansMortgages | 3 | 35 | F |
| 4 | Cardinal Financial Company, Limited PartnershipMortgages | 100 | 34 | A |
| 5 | Longbridge FinancialMortgages | 34 | 34 | F |
| 6 | Provident Funding AssociatesMortgages | 49 | 33 | D |
| 7 | ChrysalisMortgages | 51 | 32 | C |
| 8 | Supreme LendingMortgages | 50 | 31 | C |
Compare side by side: Provident Funding Associates vs Prime Source Mortgage · Provident Funding Associates vs Triad Financial Services · Provident Funding Associates vs Independence Home Loans · Provident Funding Associates vs Cardinal Financial Company, Limited Partnership
What people say about Provident Funding Associates
All experiencesNo experiences with Provident Funding Associates yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Provident Funding Associates complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 26, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 12, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 9, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Aug 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 24, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 4, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 20, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 8, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
Questions about Provident Funding Associates
How many complaints does Provident Funding Associates have?
Provident Funding Associates has 515 complaints on record since December 2011, including 33 in the last 12 months and 1 in the last 30 days. That makes it number 850 of every company by complaints this year.
Does Provident Funding Associates respond to complaints?
Yes. Provident Funding Associates answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 49/100 (grade D).
What do people complain about most with Provident Funding Associates?
The most common problems are trouble during payment process (102), incorrect information on your report (15), struggling to pay mortgage (24).
Is Provident Funding Associates legit?
Provident Funding Associates is a real company with a public complaint record: consumers have complained about it 515 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Provident Funding Associates legit? for the signals, red flags and how to protect yourself.
Are complaints about Provident Funding Associates going up or down?
Up. There were 33 complaints in the last 12 months against 21 in the 12 before (+57%). See every month.
How do I file a complaint against Provident Funding Associates?
Complain to Provident Funding Associates in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Provident Funding Associates complaints come from?
Most come from California (110), Florida (40), Texas (34). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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