Mortgage company · complaint record
Cibc Bank USA complaints
Consumers have filed 14 complaints about Cibc Bank USA since 2013, none in the last 12 months. It answered 85.7% on time and closed 21% with relief for the customer. The most common problem is account opening, closing, or management.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 14
- Last 12 months
- 0
- Answered on time
- 85.7%
- Closed with relief
- 21%
- Last 30 days
- 0
- Rank
- -
Since April 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 14, 2017
Cibc Bank USA complaints by month
The busiest month was September 2014 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cibc Bank USA answered all time
- Closed with monetary relief214.3%
- Closed with non-monetary relief17.1%
- Closed with explanation1178.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cibc Bank USA complaints are about
Top Cibc Bank USA problems
Where Cibc Bank USA complaints come from
Most complaints: Illinois (8), New Jersey (3), Texas (1), Indiana (1), California (1).
Cibc Bank USA compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Cibc Bank USAMortgages | - | 0 | - |
Compare side by side: Cibc Bank USA vs Midwest Loan Services · Cibc Bank USA vs Truhome Solutions · Cibc Bank USA vs NEXA Mortgage · Cibc Bank USA vs Hilltop
What people say about Cibc Bank USA
All experiencesNo experiences with Cibc Bank USA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cibc Bank USA complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 14, 2017 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Sep 11, 2017 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Aug 22, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 12, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Oct 14, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| May 26, 2016 | Mortgages | Loan modification,collection,foreclosure | Fixed |
| May 1, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
| Feb 4, 2015 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Sep 30, 2014 | Bank accounts | Account opening, closing, or management | Explained |
| Sep 22, 2014 | Bank accounts | Account opening, closing, or management | Explained |
| Sep 22, 2014 | Bank accounts | Account opening, closing, or management | Explained |
| Aug 28, 2014 | Bank accounts | Account opening, closing, or management | Explained |
Questions about Cibc Bank USA
How many complaints does Cibc Bank USA have?
Cibc Bank USA has 14 complaints on record since April 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Cibc Bank USA respond to complaints?
Yes. Cibc Bank USA answered 85.7% of its complaints on time (within 15 days) and closed 21% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cibc Bank USA?
The most common problems are account opening, closing, or management (4), application, originator, mortgage broker (4), loan modification,collection,foreclosure (2).
Is Cibc Bank USA legit?
Cibc Bank USA is a real company with a public complaint record: consumers have complained about it 14 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cibc Bank USA legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cibc Bank USA?
Complain to Cibc Bank USA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cibc Bank USA complaints come from?
Most come from Illinois (8), New Jersey (3), Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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