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Crypto

Citibank crypto complaints

Consumers have filed 68 complaints about Citibank's crypto, 10 in the last 12 months. Citibank answered 100% on time and closed 10% with relief. See the whole Citibank record.

Citibank against other crypto exchanges & apps

#Company12 monthsChangeOn timeReliefAll time
1Block (Cash App)1,231+1%99.5%0%3,261
2PayPal842+103%100%38%2,545
3Coinbase761-37%98.7%38%6,569
4Robinhood362-52%94.2%0%1,436
5Kraken271+92%99.6%0%597
6Winklevoss Exchange250-8%100%0%1,091
7Foris DAX161-8%95%1%798
8Chime117+65%100%5%257
9Wells Fargo77-17%100%8%491
10JPMorgan Chase76-17%100%5%491
11Meta Payments70new100%6%79
12BAM Management US57+78%82.5%0%607
13Citibank10new100%10%68

Every crypto platform ranked

Latest Citibank crypto complaints

ReceivedAboutIssueStateAnswerOn time
Sep 18, 2026CryptoMoney was not available when promisedNCExplainedYes
Jun 16, 2026CryptoMoney was not available when promisedNCExplainedYes
Jun 12, 2026CryptoOther transaction problemFLExplainedYes
May 26, 2026CryptoFraud or scamCAExplainedYes
Apr 29, 2026CryptoOther transaction problemNYMoney backYes
Mar 22, 2026CryptoOther transaction problemILExplainedYes
Feb 8, 2026CryptoOther transaction problemDCExplainedYes
Jan 29, 2026CryptoOther transaction problem-ExplainedYes
Jan 8, 2026CryptoFraud or scam-ExplainedYes
Dec 11, 2025CryptoFraud or scamCAExplainedYes
Oct 8, 2025CryptoOther service problemFLExplainedYes
Sep 13, 2025CryptoOther transaction problemNYExplainedYes
Aug 8, 2025CryptoFraud or scamTXExplainedYes
Apr 21, 2025CryptoWrong amount charged or receivedDCExplainedYes
Apr 15, 2025CryptoFraud or scamMDExplainedYes
Mar 5, 2025CryptoFraud or scamTXFixedYes
Mar 2, 2025CryptoFraud or scamCAExplainedYes
Mar 2, 2025CryptoFraud or scamNYExplainedYes
Mar 2, 2025CryptoFraud or scamNYExplainedYes
Jan 18, 2025CryptoOther transaction problemILExplainedYes
Nov 20, 2024CryptoFraud or scamNCExplainedYes
Nov 18, 2024CryptoFraud or scamCAExplainedYes
Nov 15, 2024CryptoFraud or scamFLExplainedYes
Oct 22, 2024CryptoFraud or scamFLFixedYes
Oct 22, 2024CryptoFraud or scamPAMoney backYes
Oct 15, 2024CryptoFraud or scamNYExplainedYes
Sep 24, 2024CryptoFraud or scamNYExplainedYes
Sep 10, 2024CryptoFraud or scamNYExplainedYes
Aug 27, 2024CryptoFraud or scamNYMoney backYes
Jul 3, 2024CryptoFraud or scamCAExplainedYes

Your rights with crypto exchanges & apps

Crypto has far fewer protections than a bank account: it is not FDIC insured, and transfers usually cannot be reversed. Keep records of every transaction, report fraud to the platform and law enforcement at once, and check whether your state licenses the platform as a money transmitter.

Scam warning: Anyone who guarantees returns, asks you to move coins to a new wallet to "verify" or "unlock" them, or offers to recover lost crypto for a fee is running a scam.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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