Prepaid & gift cards
Citibank prepaid & gift cards complaints
Consumers have filed 487 complaints about Citibank's prepaid & gift cards, 22 in the last 12 months (-27%). Citibank answered 100% on time and closed 36% with relief. See the whole Citibank record.
Citibank against other prepaid card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Block (Cash App) | 890 | 99% | 0% |
| 2 | Comerica | 723 | 100% | 71% |
| 3 | InComm Payments | 643 | 91.8% | 0% |
| 4 | American Express | 573 | 99.3% | 39% |
| 5 | Netspend | 409 | 99.5% | 0% |
| 6 | Conduent | 333 | 19.5% | 0% |
| 7 | Fifth Third Bank | 321 | 100% | 43% |
| 8 | Fiserv Finxact Core | 285 | 100% | 0% |
| 9 | Blackhawk Network | 263 | 98.1% | 0% |
| 10 | U.S. Bank | 251 | 100% | 12% |
| 11 | PayPal | 222 | 100% | 44% |
| 12 | Chime | 212 | 100% | 8% |
| 13 | Citibank | 22 | 100% | 36% |
Latest Citibank prepaid & gift cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Fixed |
| Sep 15, 2026 | Prepaid & gift cards | Trouble using the cardProblem with direct deposit | Explained |
| Aug 15, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Jul 22, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Jul 1, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Jun 29, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Jun 5, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| May 28, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| May 17, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| May 15, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Apr 8, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Apr 6, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Mar 24, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Mar 9, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Fixed |
| Feb 2, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jan 22, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Jan 5, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Jan 5, 2026 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | Explained |
| Dec 16, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Dec 15, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Nov 26, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Nov 18, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Nov 8, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Nov 7, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Oct 16, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 13, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 13, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 2, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Sep 20, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Sep 16, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | Explained |
Your rights with prepaid card companies
Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.
Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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