Student loans
Citibank student loans complaints
Consumers have filed 756 complaints about Citibank's student loans, 5 in the last 12 months. Citibank answered 100% on time and closed 0% with relief. See the whole Citibank record.
Citibank against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Citibank | 5 | 100% | 0% |
Latest Citibank student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 29, 2018 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| May 19, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 30, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 8, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 8, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 7, 2018 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 6, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 4, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Apr 4, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Mar 29, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Mar 28, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 20, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 16, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 6, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jan 29, 2018 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 11, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 15, 2017 | Student loans | Incorrect information on your reportAccount information incorrect | Fixed |
| Dec 13, 2017 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 12, 2017 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 12, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 4, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 28, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 22, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 17, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 17, 2017 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Fixed |
| Nov 13, 2017 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 1, 2017 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Oct 19, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Fixed |
| Oct 19, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 16, 2017 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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