Student loans
Citibank student loans complaints
Consumers have filed 756 complaints about Citibank's student loans, 5 in the last 12 months. Citibank answered 100% on time and closed 0% with relief. See the whole Citibank record.
Citibank against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Citibank | 5 | 100% | 0% |
Latest Citibank student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 23, 2026 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Jul 6, 2026 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| May 22, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 1, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 17, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 20, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 30, 2025 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jul 18, 2024 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jul 3, 2024 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Apr 29, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 25, 2024 | Student loans | Incorrect information on your reportPersonal information incorrect | Explained |
| Dec 20, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 16, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 14, 2023 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| May 3, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| May 3, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| May 1, 2023 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 6, 2023 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 25, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 7, 2023 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 30, 2022 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Aug 31, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 27, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 5, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 21, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Mar 22, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Feb 17, 2022 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Aug 10, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jul 12, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 16, 2021 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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