Student loans
Citibank student loans complaints
Consumers have filed 756 complaints about Citibank's student loans, 5 in the last 12 months. Citibank answered 100% on time and closed 0% with relief. See the whole Citibank record.
Citibank against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Citibank | 5 | 100% | 0% |
Latest Citibank student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 26, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 29, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 7, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| May 1, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Apr 18, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Apr 18, 2019 | Student loans | Getting a loanProblem with the interest rate | Explained |
| Apr 12, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Mar 19, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 12, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 12, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 6, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 1, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Feb 25, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 22, 2019 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 20, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jan 28, 2019 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 22, 2019 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 15, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 25, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 2, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 16, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 13, 2018 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 7, 2018 | Student loans | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 24, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 7, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 1, 2018 | Student loans | Getting a loanFraudulent loan | Explained |
| Jun 28, 2018 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Jun 27, 2018 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 20, 2018 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jun 5, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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