Payday & personal loans
Citizens Bank payday & personal loans complaints
Consumers have filed 547 complaints about Citizens Bank's payday & personal loans, 39 in the last 12 months (+5%). Citizens Bank answered 100% on time and closed 18% with relief. See the whole Citizens Bank record.
Citizens Bank against other personal & payday lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Affirm | 2,316 | 100% | 0% |
| 2 | Paramount GR | 904 | 99.8% | 0% |
| 3 | OneMain Financial | 765 | 100% | 7% |
| 4 | Klarna | 652 | 94% | 13% |
| 5 | Block (Cash App) | 447 | 96.2% | 2% |
| 6 | Enova (CashNetUSA, NetCredit) | 434 | 100% | 0% |
| 7 | CCF Intermediate | 388 | 99.7% | 8% |
| 8 | Upgrade | 291 | 100% | 2% |
| 9 | Upstart | 276 | 99.6% | 2% |
| 10 | SoFi | 276 | 100% | 10% |
| 11 | Truist | 274 | 99.6% | 11% |
| 12 | Uprova Credit | 257 | 100% | 0% |
| 13 | Citizens Bank | 39 | 100% | 18% |
Latest Citizens Bank payday & personal loans complaints
Your rights with personal & payday lenders
You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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