Mortgage company · complaint record
Civic Financial Services complaints
Filed under Civic Financial Services, Inc.
Consumers have filed 9 complaints about Civic Financial Services since 2014, none in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 0
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since June 2014
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 6, 2019
Civic Financial Services complaints by month
The busiest month was February 2019 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Civic Financial Services answered all time
- Closed with explanation111.1%
- Untimely response888.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Civic Financial Services problems
Where Civic Financial Services complaints come from
Most complaints: California (4), Florida (3), Oregon (1), Texas (1).
Civic Financial Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Civic Financial ServicesMortgages | - | 0 | - |
Compare side by side: Civic Financial Services vs Midwest Loan Services · Civic Financial Services vs Truhome Solutions · Civic Financial Services vs NEXA Mortgage · Civic Financial Services vs Hilltop
What people say about Civic Financial Services
All experiencesNo experiences with Civic Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Civic Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 6, 2019 | Mortgages | Trouble during payment process | No timely reply |
| Feb 5, 2019 | Mortgages | Trouble during payment process | No timely reply |
| Oct 22, 2018 | Mortgages | Trouble during payment process | No timely reply |
| Oct 8, 2017 | Mortgages | Trouble during payment process | No timely reply |
| Jun 28, 2017 | Mortgages | Closing on a mortgage | No timely reply |
| Dec 26, 2016 | Mortgages | Loan servicing, payments, escrow account | No timely reply |
| Oct 4, 2016 | Mortgages | Application, originator, mortgage broker | No timely reply |
| Sep 8, 2016 | Mortgages | Application, originator, mortgage broker | No timely reply |
| Jun 27, 2014 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Civic Financial Services
How many complaints does Civic Financial Services have?
Civic Financial Services has 9 complaints on record since June 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does Civic Financial Services respond to complaints?
Yes. Civic Financial Services answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Civic Financial Services?
The most common problems are trouble during payment process (4), application, originator, mortgage broker (3), closing on a mortgage (1).
Is Civic Financial Services legit?
Civic Financial Services is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Civic Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Civic Financial Services?
Complain to Civic Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Civic Financial Services complaints come from?
Most come from California (4), Florida (3), Oregon (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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