Mortgage company · complaint record
Colony Ridge complaints
Filed under Colony Ridge Inc.
Consumers have filed 17 complaints about Colony Ridge since 2023, 10 of them in the last 12 months. It answered 80% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 10
- Answered on time
- 80%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #136 of 595
Since December 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 29, 2026
Most complained-about mortgage lenders & servicers
Colony Ridge complaints by month
The busiest month was December 2025 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Colony Ridge answered all time
- Closed with non-monetary relief15.9%
- Closed with explanation1588.2%
- In progress15.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Colony Ridge complaints are about
Top Colony Ridge problems
Inside "Trouble during payment process"
- Interest rate 3
- Payment process 2
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Colony Ridge compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Colony RidgeMortgages | - | 10 | - |
Compare side by side: Colony Ridge vs Midwest Loan Services · Colony Ridge vs Truhome Solutions · Colony Ridge vs NEXA Mortgage · Colony Ridge vs Hilltop
What people say about Colony Ridge
All experiencesNo experiences with Colony Ridge yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Colony Ridge complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Jul 30, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jun 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Apr 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 19, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 8, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Dec 31, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 31, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 29, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Dec 11, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 21, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 13, 2025 | Mortgages | Trouble during payment processInterest rate | Explained |
Questions about Colony Ridge
How many complaints does Colony Ridge have?
Colony Ridge has 17 complaints on record since December 2023, including 10 in the last 12 months and 1 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does Colony Ridge respond to complaints?
Yes. Colony Ridge answered 80% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Colony Ridge?
The most common problems are struggling to pay mortgage (5), trouble during payment process (6), closing on a mortgage (3).
Is Colony Ridge legit?
Colony Ridge is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Colony Ridge legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Colony Ridge?
Complain to Colony Ridge in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Colony Ridge complaints come from?
Most come from Texas (16), New Jersey (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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