Debt collector · complaint record
Convergys complaints
Consumers have filed 48 complaints about Convergys since 2013, 1 of them in the last 12 months. It answered 0% on time and closed 2% with relief for the customer. The most common problem is attempts to collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 48
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 2%
- Last 30 days
- 0
- Rank
- #1,510 of 1,963
Since October 2013
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Mar 16, 2026
Most complained-about debt collectors
Convergys complaints by month
The busiest month was March 2015 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Convergys answered all time
- Closed with non-monetary relief12.1%
- Closed with explanation4491.7%
- Closed24.2%
- Untimely response12.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Convergys complaints are about
Top Convergys problems
Inside "Communication tactics"
- Frequent or repeated calls 12
- Called after sent written cease of comm 3
- You told them to stop contacting you, but they keep trying 1
Where Convergys complaints come from
Most complaints: Florida (6), New York (4), Ohio (4), Tennessee (4), Virginia (3).
Convergys compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | ConvergysDebt collection | - | 1 | - |
Compare side by side: Convergys vs Green Square · Convergys vs EMoneyUSA · Convergys vs Mullooly Jeffrey Rooney & Flynn · Convergys vs Credit World Services
What people say about Convergys
All experiencesNo experiences with Convergys yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Convergys complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 16, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jan 11, 2023 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Dec 16, 2018 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Dec 4, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 9, 2018 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 14, 2018 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Aug 8, 2018 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 2, 2018 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Feb 6, 2018 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jan 20, 2018 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Jan 7, 2018 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Dec 21, 2017 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
Questions about Convergys
How many complaints does Convergys have?
Convergys has 48 complaints on record since October 2013, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Convergys respond to complaints?
Yes. Convergys answered 0% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Convergys?
The most common problems are attempts to collect debt not owed (4), communication tactics (16), cont'd attempts collect debt not owed (11).
Is Convergys legit?
Convergys is a real company with a public complaint record: consumers have complained about it 48 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Convergys legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Convergys?
Complain to Convergys in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Convergys complaints come from?
Most come from Florida (6), New York (4), Ohio (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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