Credit bureau · complaint record
CrossCheck complaints
Filed under CrossCheck, Inc.
Consumers have filed 254 complaints about CrossCheck since 2014, 41 of them in the last 12 months (-34% on the year before). It answered 97.6% on time and closed 0% with relief for the customer - less often than a typical credit bureau. The most common problem is unable to get your credit report or credit score.
Weak response record. How it works
- Complaints on record
- 254
- Last 12 months
- 41
- Answered on time
- 97.6%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #107 of 566
Since January 2014
-34% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Oct 22, 2026
Most complained-about credit bureaus & report companies
CrossCheck complaints by month
The busiest month was June 2024 (23 complaints). Complaints in the last 12 months are down 34% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How CrossCheck answered last 12 months
- Closed with explanation41100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time34/4597.6% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-34% vs last year
What CrossCheck complaints are about
Top CrossCheck problems
Inside "Unable to get your credit report or credit score"
- Other problem getting your report or credit score 52
- Problem getting your free annual credit report 25
Where CrossCheck complaints come from
Most complaints: Texas (51), Florida (44), Georgia (25), Massachusetts (16), New York (14).
CrossCheck compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Pavilion Payments US BuyerCoCredit reporting | 60 | 44 | C |
| 2 | TFC Credit Corporation of CaliforniaCredit reporting | 3 | 44 | F |
| 3 | Accurate BackgroundCredit reporting | 21 | 43 | F |
| 4 | Carvant FinancialCredit reporting | 54 | 43 | C |
| 5 | SOP Pioneer PartnersCredit reporting | 48 | 43 | D |
| 6 | Sensible Auto LendingCredit reporting | 60 | 43 | C |
| 7 | BetterNOICredit reporting | 15 | 41 | F |
| 8 | CrossCheckCredit reporting | 49 | 41 | D |
Compare side by side: CrossCheck vs Pavilion Payments US BuyerCo · CrossCheck vs TFC Credit Corporation of California · CrossCheck vs Accurate Background · CrossCheck vs Carvant Financial
What people say about CrossCheck
All experiencesNo experiences with CrossCheck yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CrossCheck complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 22, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 15, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 14, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 24, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Sep 22, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 21, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 11, 2026 | Debt collection | Communication tacticsUsed obscene, profane, or other abusive language | Explained |
| Sep 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 24, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
Questions about CrossCheck
How many complaints does CrossCheck have?
CrossCheck has 254 complaints on record since January 2014, including 41 in the last 12 months and 1 in the last 30 days. That makes it number 748 of every company by complaints this year.
Does CrossCheck respond to complaints?
Yes. CrossCheck answered 97.6% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 49/100 (grade D).
What do people complain about most with CrossCheck?
The most common problems are unable to get your credit report or credit score (77), incorrect information on your report (76), took or threatened to take negative or legal action (6).
Is CrossCheck legit?
CrossCheck is a real company with a public complaint record: consumers have complained about it 254 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CrossCheck legit? for the signals, red flags and how to protect yourself.
Are complaints about CrossCheck going up or down?
Down. There were 41 complaints in the last 12 months against 62 in the 12 before (-34%). See every month.
How do I file a complaint against CrossCheck?
Complain to CrossCheck in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CrossCheck complaints come from?
Most come from Texas (51), Florida (44), Georgia (25). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about CrossCheck
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