Mortgages
CrossCountry Mortgage mortgages complaints
Consumers have filed 1,498 complaints about CrossCountry Mortgage's mortgages, 519 in the last 12 months (+143%). CrossCountry Mortgage answered 90.9% on time and closed 20% with relief. See the whole CrossCountry Mortgage record.
CrossCountry Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | CrossCountry Mortgage | 519 | 90.9% | 20% |
Latest CrossCountry Mortgage mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Oct 28, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | No timely reply |
| Oct 28, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | No timely reply |
| Oct 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processFees charged | In progress |
| Oct 22, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 22, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | In progress |
| Oct 20, 2026 | Mortgages | Trouble during payment processFees charged | In progress |
| Oct 20, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 20, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Oct 19, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 19, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 19, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 17, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 16, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Oct 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Oct 16, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about CrossCountry Mortgage
No comments yet. Start the conversation - questions are welcome too.