Student loans
Earnest student loans complaints
Consumers have filed 255 complaints about Earnest's student loans, 53 in the last 12 months (+39%). Earnest answered 100% on time and closed 0% with relief. See the whole Earnest record.
Earnest against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Earnest | 53 | 100% | 0% |
Latest Earnest student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 18, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 15, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 15, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 11, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 7, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 6, 2024 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| Oct 30, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 28, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 28, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 26, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 24, 2024 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Oct 21, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 18, 2024 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Oct 18, 2024 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Oct 17, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 10, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 4, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 3, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 3, 2024 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Sep 25, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 23, 2024 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Sep 22, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 22, 2024 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 16, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 16, 2024 | Student loans | Getting a loanProblem with the interest rate | Explained |
| Sep 12, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 20, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 16, 2024 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Aug 13, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 12, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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