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Student loans

Ecmc Group student loans complaints

Consumers have filed 465 complaints about Ecmc Group's student loans, 53 in the last 12 months (+165%). Ecmc Group answered 100% on time and closed 8% with relief. See the whole Ecmc Group record.

Ecmc Group against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Ecmc Group53+165%100%8%465

Every loan servicer ranked

Latest Ecmc Group student loans complaints

ReceivedAboutIssueStateAnswerOn time
Sep 27, 2023Student loansDealing with your lender or servicerReceived bad information about your loanALExplainedYes
Jul 7, 2023Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes
Jun 19, 2023Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsGUExplainedYes
Jun 10, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Jun 8, 2023Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
May 31, 2023Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Mar 25, 2023Student loansDealing with your lender or servicerReceived bad information about your loanMNExplainedYes
Feb 3, 2023Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Jan 12, 2023Student loansDealing with your lender or servicerReceived bad information about your loanHIExplainedYes
Jan 12, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJExplainedYes
Nov 8, 2022Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLExplainedYes
Nov 7, 2022Student loansStruggling to repay your loanCan't temporarily delay making paymentsCAExplainedYes
Sep 28, 2022Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Sep 23, 2022Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanARExplainedYes
Sep 15, 2022Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Aug 25, 2022Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Aug 23, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledIAExplainedYes
Aug 22, 2022Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Apr 5, 2022Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Mar 25, 2022Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Feb 18, 2022Student loansGetting a loanFraudulent loanFLExplainedYes
Feb 17, 2022Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Jan 12, 2022Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Dec 3, 2021Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Nov 18, 2021Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Oct 28, 2021Student loansDealing with your lender or servicerProblem with customer serviceNCExplainedYes
Oct 6, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
Sep 26, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledCTExplainedYes
Aug 17, 2021Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Jul 12, 2021Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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