Student loans
Ecmc Group student loans complaints
Consumers have filed 465 complaints about Ecmc Group's student loans, 53 in the last 12 months (+165%). Ecmc Group answered 100% on time and closed 8% with relief. See the whole Ecmc Group record.
Ecmc Group against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Ecmc Group | 53 | 100% | 8% |
Latest Ecmc Group student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 3, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 29, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| May 2, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 16, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 2, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 31, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Mar 24, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Mar 9, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Mar 9, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jan 15, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 11, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 25, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 16, 2024 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 15, 2024 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Nov 15, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 31, 2024 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Oct 14, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 27, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 27, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 25, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Jul 31, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 15, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 12, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 10, 2024 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Apr 18, 2024 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Apr 15, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 21, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 29, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 18, 2023 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Oct 5, 2023 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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