Student loans
Ecmc Group student loans complaints
Consumers have filed 465 complaints about Ecmc Group's student loans, 53 in the last 12 months (+165%). Ecmc Group answered 100% on time and closed 8% with relief. See the whole Ecmc Group record.
Ecmc Group against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Ecmc Group | 53 | 100% | 8% |
Latest Ecmc Group student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 8, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 24, 2021 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| May 24, 2021 | Student loans | Getting a loan | Fixed |
| Apr 26, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 26, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 15, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 10, 2021 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 9, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Mar 3, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 23, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Feb 14, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Feb 12, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 7, 2021 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Oct 23, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 27, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jun 25, 2020 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| May 29, 2020 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| May 1, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 28, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 23, 2020 | Student loans | Getting a loanFraudulent loan | Explained |
| Apr 20, 2020 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Apr 20, 2020 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Money back |
| Apr 19, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 17, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Apr 3, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Apr 2, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 11, 2020 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 4, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 27, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Feb 27, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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