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Student loans

Ecmc Group student loans complaints

Consumers have filed 465 complaints about Ecmc Group's student loans, 53 in the last 12 months (+165%). Ecmc Group answered 100% on time and closed 8% with relief. See the whole Ecmc Group record.

Ecmc Group against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Ecmc Group53+165%100%8%465

Every loan servicer ranked

Latest Ecmc Group student loans complaints

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceMDExplainedYes
Sep 17, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Sep 10, 2026Student loansStruggling to repay your loanProblem with your payment planFLExplainedYes
Sep 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Aug 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Aug 25, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanMOExplainedYes
Aug 24, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAFixedYes
Aug 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Aug 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Aug 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Aug 6, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOHExplainedYes
Jul 31, 2026Student loansIncorrect information on your reportAccount status incorrectNCFixedYes
Jul 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanALExplainedYes
Jul 26, 2026Student loansIncorrect information on your reportAccount information incorrectNVExplainedYes
Jul 9, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingNCExplainedYes
Jun 18, 2026Student loansIncorrect information on your reportAccount information incorrectILExplainedYes
Jun 17, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Jun 17, 2026Student loansIncorrect information on your reportAccount information incorrectTXExplainedYes
Jun 10, 2026Student loansIncorrect information on your reportAccount status incorrectNYExplainedYes
Jun 4, 2026Student loansProblem with a company's investigation into an existing problemInvestigation took more than 30 daysWIExplainedYes
Jun 4, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsARExplainedYes
May 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
May 26, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedSCExplainedYes
May 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
May 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLFixedYes
May 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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