Lender · complaint record
Express Cash Mart Management complaints
Consumers have filed 18 complaints about Express Cash Mart Management since 2014, none in the last 12 months. It answered 55.6% on time and closed 18% with relief for the customer. The most common problem is charged fees or interest I didn't expect.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 18
- Last 12 months
- 0
- Answered on time
- 55.6%
- Closed with relief
- 18%
- Last 30 days
- 0
- Rank
- -
Since May 2014
new vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Sep 16, 2025
Express Cash Mart Management complaints by month
The busiest month was May 2014 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Express Cash Mart Management answered all time
- Closed with non-monetary relief316.7%
- Closed with explanation1477.8%
- Untimely response15.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Express Cash Mart Management complaints are about
Top Express Cash Mart Management problems
Where Express Cash Mart Management complaints come from
Most complaints: Illinois (9), Wisconsin (4), Missouri (2), Texas (1), Washington (1).
Express Cash Mart Management compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SoLo FundsPayday & personal loans | 27 | 29 | F |
| 2 | AAA Auto Title LoansPayday & personal loans | 77 | 29 | B |
| 3 | PowerpayPayday & personal loans | 55 | 26 | C |
| 4 | AmeriCashPayday & personal loans | 10 | 26 | F |
| 5 | DLC, LLCPayday & personal loans | 63 | 26 | C |
| 6 | Boost Your ScorePayday & personal loans | 45 | 25 | D |
| 7 | Special FinancingPayday & personal loans | 60 | 25 | C |
| 8 | Express Cash Mart ManagementPayday & personal loans | - | 0 | - |
Compare side by side: Express Cash Mart Management vs SoLo Funds · Express Cash Mart Management vs AAA Auto Title Loans · Express Cash Mart Management vs Powerpay · Express Cash Mart Management vs AmeriCash
What people say about Express Cash Mart Management
All experiencesNo experiences with Express Cash Mart Management yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Express Cash Mart Management complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jun 26, 2020 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 15, 2019 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Oct 4, 2018 | Payday & personal loans | Problem when making payments | Explained |
| Dec 3, 2017 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 30, 2017 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Nov 18, 2015 | Payday & personal loans | Problems when you are unable to pay | Explained |
| Oct 27, 2015 | Payday & personal loans | Charged fees or interest I didn't expect | Fixed |
| Sep 8, 2015 | Payday & personal loans | Can't contact lender | Explained |
| May 11, 2015 | Debt collection | Improper contact or sharing of infoContacted me after I asked not to | Explained |
| Feb 13, 2015 | Payday & personal loans | Problems when you are unable to pay | Explained |
| Feb 11, 2015 | Debt collection | Improper contact or sharing of infoContacted employer after asked not to | Explained |
Questions about Express Cash Mart Management
How many complaints does Express Cash Mart Management have?
Express Cash Mart Management has 18 complaints on record since May 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does Express Cash Mart Management respond to complaints?
Yes. Express Cash Mart Management answered 55.6% of its complaints on time (within 15 days) and closed 18% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Express Cash Mart Management?
The most common problems are charged fees or interest I didn't expect (5), problems when you are unable to pay (3), attempts to collect debt not owed (3).
Is Express Cash Mart Management legit?
Express Cash Mart Management is a real company with a public complaint record: consumers have complained about it 18 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Express Cash Mart Management legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Express Cash Mart Management?
Complain to Express Cash Mart Management in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Express Cash Mart Management complaints come from?
Most come from Illinois (9), Wisconsin (4), Missouri (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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