Mortgages
Fay Servicing mortgages complaints
Consumers have filed 3,726 complaints about Fay Servicing's mortgages, 343 in the last 12 months (-21%). Fay Servicing answered 99.7% on time and closed 0% with relief. See the whole Fay Servicing record.
Fay Servicing against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Fay Servicing | 343 | 99.7% | 0% |
Latest Fay Servicing mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 27, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 25, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 24, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Sep 23, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 23, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Sep 23, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 23, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 21, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 20, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 18, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Sep 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Sep 16, 2026 | Mortgages | Incorrect information on your reportPublic record information inaccurate | Explained |
| Sep 16, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 16, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 9, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 9, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 6, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 1, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 28, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 28, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 28, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 27, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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