Mortgages
Fay Servicing mortgages complaints
Consumers have filed 3,726 complaints about Fay Servicing's mortgages, 343 in the last 12 months (-21%). Fay Servicing answered 99.7% on time and closed 0% with relief. See the whole Fay Servicing record.
Fay Servicing against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Fay Servicing | 343 | 99.7% | 0% |
Latest Fay Servicing mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 27, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 26, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 24, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Aug 23, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Aug 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 21, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Aug 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 19, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 19, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 18, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Aug 18, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 18, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 14, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Aug 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 12, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 12, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 12, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 7, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Aug 6, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 4, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 4, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 4, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Aug 4, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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