First Hawaiian against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | First Hawaiian | 5 | new | 100% | 50% | 24 |
Every mortgage company ranked
Latest First Hawaiian mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | FL | In progress | Yes |
| Oct 10, 2026 | Mortgages | Trouble during payment processFees charged | HI | Fixed | Yes |
| Aug 18, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Jun 23, 2026 | Mortgages | Trouble during payment processPayment process | HI | Explained | Yes |
| Apr 29, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | VA | Money back | Yes |
| Jun 12, 2025 | Mortgages | Struggling to pay mortgageForeclosure | HI | Explained | Yes |
| Jan 16, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | OR | Money back | Yes |
| Dec 29, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | HI | Explained | Yes |
| Aug 30, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | HI | Explained | Yes |
| Mar 11, 2022 | Mortgages | Trouble during payment process | HI | Explained | Yes |
| Nov 2, 2021 | Mortgages | Trouble during payment process | HI | Explained | Yes |
| Jun 22, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | HI | Explained | Yes |
| Aug 28, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Feb 23, 2018 | Mortgages | Closing on a mortgage | HI | Explained | Yes |
| Feb 14, 2017 | Mortgages | Loan servicing, payments, escrow account | HI | Explained | Yes |
| Jul 9, 2016 | Mortgages | Loan modification,collection,foreclosure | HI | Explained | Yes |
| Jan 22, 2015 | Mortgages | Settlement process and costs | HI | Explained | Yes |
| Jan 21, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Oct 25, 2014 | Mortgages | Loan servicing, payments, escrow account | VA | Explained | Yes |
| Jul 3, 2014 | Mortgages | Application, originator, mortgage broker | HI | Explained | Yes |
| Jul 16, 2013 | Mortgages | Loan modification,collection,foreclosure | OH | Explained | Yes |
| Jun 8, 2012 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Mar 4, 2012 | Mortgages | Loan modification,collection,foreclosure | HI | No relief | Yes |
| Dec 1, 2011 | Mortgages | Loan modification,collection,foreclosure | HI | No relief | No |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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