Bank · complaint record
First Hawaiian complaints
Filed under FIRST HAWAIIAN, INC.
Consumers have filed 336 complaints about First Hawaiian since 2011, 53 of them in the last 12 months (+43% on the year before). It answered 100% on time and closed 13% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Good response record. How it works
- Complaints on record
- 336
- Last 12 months
- 53
- Answered on time
- 100%
- Closed with relief
- 13%
- Last 30 days
- 1
- Rank
- #79 of 188
Since December 2011
+43% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 21, 2026
Most complained-about banks & credit unions
First Hawaiian complaints by month
The busiest month was May 2023 (8 complaints). Complaints in the last 12 months are up 43% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Hawaiian answered last 12 months
- Closed with monetary relief47.5%
- Closed with non-monetary relief35.7%
- Closed with explanation4584.9%
- In progress11.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers15/4013.5% closed with relief
- Complaint trend6/15+43% vs last year
What First Hawaiian complaints are about
Top First Hawaiian problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 20
- Problem using a debit or ATM card 13
- Funds not handled or disbursed as instructed 11
- Banking errors 8
- Fee problem 7
- Problem accessing account 6
Where First Hawaiian complaints come from
Most complaints: Hawaii (217), California (27), GU, Florida (9), Arizona (7).
First Hawaiian compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Novo PlatformBank accounts | 17 | 58 | F |
| 2 | Bank of HawaiiBank accounts | 49 | 57 | D |
| 3 | Idaho Central Credit UnionBank accounts | 64 | 56 | C |
| 4 | First HawaiianBank accounts | 66 | 53 | B |
| 5 | Dollar Mutual BancorpBank accounts | 59 | 51 | C |
| 6 | First Interstate BancsystemBank accounts | 58 | 50 | C |
| 7 | B9, IncBank accounts | 0 | 49 | F |
| 8 | Majority USABank accounts | 43 | 48 | D |
Compare side by side: First Hawaiian vs Novo Platform · First Hawaiian vs Bank of Hawaii · First Hawaiian vs Idaho Central Credit Union · First Hawaiian vs Dollar Mutual Bancorp
What people say about First Hawaiian
All experiencesNo experiences with First Hawaiian yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Hawaiian complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 13, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 12, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Oct 10, 2026 | Mortgages | Trouble during payment processFees charged | Fixed |
| Sep 15, 2026 | Payday & personal loans | Getting the loan | Fixed |
| Aug 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 18, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 11, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Aug 4, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Jul 26, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Jul 21, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 16, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
Questions about First Hawaiian
How many complaints does First Hawaiian have?
First Hawaiian has 336 complaints on record since December 2011, including 53 in the last 12 months and 1 in the last 30 days. That makes it number 659 of every company by complaints this year.
Does First Hawaiian respond to complaints?
Yes. First Hawaiian answered 100% of its complaints on time (within 15 days) and closed 13% with relief - money back or a fix; 7.7% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 66/100 (grade B).
What do people complain about most with First Hawaiian?
The most common problems are managing an account (72), incorrect information on your report (33), problem caused by your funds being low (15).
Is First Hawaiian legit?
First Hawaiian is a real company with a public complaint record: consumers have complained about it 336 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Hawaiian legit? for the signals, red flags and how to protect yourself.
Are complaints about First Hawaiian going up or down?
Up. There were 53 complaints in the last 12 months against 37 in the 12 before (+43%). See every month.
How do I file a complaint against First Hawaiian?
Complain to First Hawaiian in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Hawaiian complaints come from?
Most come from Hawaii (217), California (27), GU (26). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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