Mortgage company · complaint record
First Southwestern Financial Services complaints
Filed under First Southwestern Financial Services, LLC
Consumers have filed 12 complaints about First Southwestern Financial Services since 2013, 2 of them in the last 12 months. It answered 100% on time and closed 100% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 12
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- #300 of 595
Since March 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 20, 2025
Most complained-about mortgage lenders & servicers
First Southwestern Financial Services complaints by month
The busiest month was October 2025 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Southwestern Financial Services answered all time
- Closed with monetary relief216.7%
- Closed with non-monetary relief433.3%
- Closed with explanation650%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Southwestern Financial Services complaints are about
Top First Southwestern Financial Services problems
Inside "Managing the loan or lease"
- Problem with additional products or services purchased with the loan 1
Where First Southwestern Financial Services complaints come from
Most complaints: Florida (4), North Carolina (4), Illinois (2), Massachusetts (1), California (1).
First Southwestern Financial Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | First Southwestern Financial ServicesMortgages | - | 2 | - |
Compare side by side: First Southwestern Financial Services vs Midwest Loan Services · First Southwestern Financial Services vs Truhome Solutions · First Southwestern Financial Services vs NEXA Mortgage · First Southwestern Financial Services vs Hilltop
What people say about First Southwestern Financial Services
All experiencesNo experiences with First Southwestern Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Southwestern Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 20, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Nov 17, 2025 | Mortgages | Trouble during payment processLien release | Fixed |
| Oct 7, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Oct 7, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 6, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 9, 2023 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jan 19, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 12, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 15, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Oct 3, 2014 | Mortgages | Loan servicing, payments, escrow account | Fixed |
| Apr 21, 2014 | Payday & personal loans | Managing the loan or lease | Money back |
| Mar 6, 2013 | Auto loans & leases | Managing the loan or lease | Money back |
Questions about First Southwestern Financial Services
How many complaints does First Southwestern Financial Services have?
First Southwestern Financial Services has 12 complaints on record since March 2013, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does First Southwestern Financial Services respond to complaints?
Yes. First Southwestern Financial Services answered 100% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with First Southwestern Financial Services?
The most common problems are trouble during payment process (2), managing the loan or lease (3), attempts to collect debt not owed (3).
Is First Southwestern Financial Services legit?
First Southwestern Financial Services is a real company with a public complaint record: consumers have complained about it 12 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Southwestern Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Southwestern Financial Services?
Complain to First Southwestern Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Southwestern Financial Services complaints come from?
Most come from Florida (4), North Carolina (4), Illinois (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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