Student loans
FirstKey student loans complaints
Consumers have filed 5 complaints about FirstKey's student loans, 3 in the last 12 months. FirstKey answered 100% on time and closed 0% with relief. See the whole FirstKey record.
FirstKey against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | FirstKey | 3 | 100% | 0% |
Latest FirstKey student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 4, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 2, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Dec 1, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 20, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 19, 2021 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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