Student loans
Firstsource Business Process Services student loans complaints
Consumers have filed 6 complaints about Firstsource Business Process Services's student loans. See the whole Firstsource Business Process Services record.
Firstsource Business Process Services against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Firstsource Business Process Services | 0 | - | - |
Latest Firstsource Business Process Services student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 11, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Sep 15, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jul 30, 2015 | Student loans | Getting a loanCan't qualify for a loan | Explained |
| Jul 22, 2014 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Jun 26, 2014 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| May 30, 2014 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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