Debt collector · complaint record
Firstsource Business Process Services complaints
Filed under Firstsource Business Process Services, LLC
Consumers have filed 1,517 complaints about Firstsource Business Process Services since 2013, 311 of them in the last 12 months (+22% on the year before). It answered 99.7% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Average response record. How it works
- Complaints on record
- 1,517
- Last 12 months
- 311
- Answered on time
- 99.7%
- Closed with relief
- 0%
- Last 30 days
- 18
- Rank
- #104 of 1,963
Since July 2013
+22% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 31, 2026
Most complained-about debt collectors
Firstsource Business Process Services complaints by month
The busiest month was December 2025 (35 complaints). Complaints in the last 12 months are up 22% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Firstsource Business Process Services answered last 12 months
- Closed with explanation27588.4%
- In progress3611.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time44/4599.7% on time
- Relief for customers0/400% closed with relief
- Complaint trend8/15+22% vs last year
What Firstsource Business Process Services complaints are about
Top Firstsource Business Process Services problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 235
- Debt was result of identity theft 97
- Debt was paid 79
- Debt was already discharged in bankruptcy and is no longer owed 21
Where Firstsource Business Process Services complaints come from
Most complaints: Florida (191), California (179), Texas (137), Georgia (116), New York (70).
Firstsource Business Process Services compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Summit A*RDebt collection | 36 | 338 | D |
| 2 | Concord ServicingDebt collection | 48 | 318 | D |
| 3 | AmeriCollectDebt collection | 35 | 318 | D |
| 4 | Diverse Funding AssociatesDebt collection | 46 | 315 | D |
| 5 | Firstsource Business Process ServicesDebt collection | 52 | 311 | C |
| 6 | Synerprise Consulting ServicesDebt collection | 41 | 308 | D |
| 7 | Oliphant UnitedDebt collection | 20 | 295 | F |
| 8 | Williams, Rush & AssociatesDebt collection | 4 | 291 | F |
Compare side by side: Firstsource Business Process Services vs Summit A*R · Firstsource Business Process Services vs Concord Servicing · Firstsource Business Process Services vs AmeriCollect · Firstsource Business Process Services vs Diverse Funding Associates
What people say about Firstsource Business Process Services
All experiencesNo experiences with Firstsource Business Process Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Firstsource Business Process Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | In progress |
| Oct 30, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | In progress |
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Oct 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 28, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | In progress |
| Oct 27, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | In progress |
| Oct 27, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | In progress |
| Oct 26, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | In progress |
| Oct 26, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Oct 23, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Oct 22, 2026 | Auto loans & leases | RepossessionVoluntary repossession | In progress |
| Oct 21, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
Questions about Firstsource Business Process Services
How many complaints does Firstsource Business Process Services have?
Firstsource Business Process Services has 1,517 complaints on record since July 2013, including 311 in the last 12 months and 18 in the last 30 days. That makes it number 253 of every company by complaints this year.
Does Firstsource Business Process Services respond to complaints?
Yes. Firstsource Business Process Services answered 99.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 52/100 (grade C).
What do people complain about most with Firstsource Business Process Services?
The most common problems are attempts to collect debt not owed (432), false statements or representation (164), written notification about debt (219).
Is Firstsource Business Process Services legit?
Firstsource Business Process Services is a real company with a public complaint record: consumers have complained about it 1,517 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Firstsource Business Process Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Firstsource Business Process Services going up or down?
Up. There were 311 complaints in the last 12 months against 254 in the 12 before (+22%). See every month.
How do I file a complaint against Firstsource Business Process Services?
Complain to Firstsource Business Process Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Firstsource Business Process Services complaints come from?
Most come from Florida (191), California (179), Texas (137). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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