Mortgage company · complaint record
Franklin Mortgage Solutions complaints
Filed under Franklin Mortgage Solutions, LLC
Consumers have filed 11 complaints about Franklin Mortgage Solutions since 2012, none in the last 12 months. It answered 63.6% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 11
- Last 12 months
- 0
- Answered on time
- 63.6%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since November 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 18, 2022
Franklin Mortgage Solutions complaints by month
The busiest month was April 2021 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Franklin Mortgage Solutions answered all time
- Closed with explanation11100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Franklin Mortgage Solutions problems
Where Franklin Mortgage Solutions complaints come from
Most complaints: Florida (4), Ohio (2), South Carolina (1), Texas (1), Illinois (1).
Franklin Mortgage Solutions compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Franklin Mortgage SolutionsMortgages | - | 0 | - |
Compare side by side: Franklin Mortgage Solutions vs Midwest Loan Services · Franklin Mortgage Solutions vs Truhome Solutions · Franklin Mortgage Solutions vs NEXA Mortgage · Franklin Mortgage Solutions vs Hilltop
What people say about Franklin Mortgage Solutions
All experiencesNo experiences with Franklin Mortgage Solutions yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Franklin Mortgage Solutions complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 18, 2022 | Mortgages | Closing on a mortgage | Explained |
| Apr 14, 2021 | Mortgages | Struggling to pay mortgage | Explained |
| Apr 8, 2021 | Mortgages | Struggling to pay mortgage | Explained |
| Apr 2, 2021 | Mortgages | Struggling to pay mortgage | Explained |
| Mar 25, 2021 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 2, 2020 | Mortgages | Closing on a mortgage | Explained |
| Sep 8, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Jun 18, 2013 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Apr 1, 2013 | Mortgages | Credit decision / Underwriting | Explained |
| Mar 20, 2013 | Mortgages | Credit decision / Underwriting | Explained |
| Nov 7, 2012 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Franklin Mortgage Solutions
How many complaints does Franklin Mortgage Solutions have?
Franklin Mortgage Solutions has 11 complaints on record since November 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Franklin Mortgage Solutions respond to complaints?
Yes. Franklin Mortgage Solutions answered 63.6% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Franklin Mortgage Solutions?
The most common problems are struggling to pay mortgage (4), closing on a mortgage (2), loan servicing, payments, escrow account (2).
Is Franklin Mortgage Solutions legit?
Franklin Mortgage Solutions is a real company with a public complaint record: consumers have complained about it 11 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Franklin Mortgage Solutions legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Franklin Mortgage Solutions?
Complain to Franklin Mortgage Solutions in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Franklin Mortgage Solutions complaints come from?
Most come from Florida (4), Ohio (2), South Carolina (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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