Auto loans & leases
GM Financial auto loans & leases complaints
Consumers have filed 3,750 complaints about GM Financial's auto loans & leases, 518 in the last 12 months (+12%). GM Financial answered 100% on time and closed 3% with relief. See the whole GM Financial record.
GM Financial against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | GM Financial | 518 | 100% | 3% |
Latest GM Financial auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 2, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 2, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Nov 2, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Oct 31, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 30, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Fixed |
| Oct 30, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 28, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 28, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Oct 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | Explained |
| Oct 27, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 27, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Oct 27, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 26, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Oct 25, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Oct 25, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | In progress |
| Oct 24, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 23, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Fixed |
| Oct 22, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 22, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Oct 22, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Oct 21, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 21, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Oct 21, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Oct 20, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Oct 19, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 19, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | In progress |
| Oct 18, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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