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Mortgage company · complaint record

Golden Empire Mortgage complaints

Filed under GOLDEN EMPIRE MORTGAGE INCORPORATED

Consumers have filed 27 complaints about Golden Empire Mortgage since 2014, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.

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Rated once a company has 25+ complaints in 12 months. How it works

Complaints on record
27

Since January 2014

Last 12 months
1

new vs the year before

Answered on time
100%

Industry: 96%

Closed with relief
0%

Typical mortgage company: 5%

Last 30 days
0

Newest: Dec 10, 2025

Rank
#365 of 595

Most complained-about mortgage lenders & servicers

Golden Empire Mortgage complaints by month

The busiest month was March 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.

How Golden Empire Mortgage answered all time

  • Closed with monetary relief27.4%
  • Closed with explanation2592.6%

"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means

What Golden Empire Mortgage complaints are about

  • Mortgages2489%
  • Credit reporting311%

Top Golden Empire Mortgage problems

Golden Empire Mortgage compared with other mortgage lenders & servicers

#CompanyScore12 monthsChangeOn timeReliefGrade
1Midwest Loan ServicesMortgages5029+53%100%0%C
2Truhome SolutionsMortgages4328+155%96.4%4%D
3NEXA MortgageMortgages828+22%46.4%0%F
4HilltopMortgages5128+40%100%0%C
5Land Home Financial ServicesMortgages2127+8%92.6%0%F
6First United Bank and TrustMortgages6027-31%100%0%C
7A&D MortgageMortgages4525+79%96%4%D
8Golden Empire MortgageMortgages-1new100%0%-

Compare side by side: Golden Empire Mortgage vs Midwest Loan Services · Golden Empire Mortgage vs Truhome Solutions · Golden Empire Mortgage vs NEXA Mortgage · Golden Empire Mortgage vs Hilltop

What people say about Golden Empire Mortgage

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Latest Golden Empire Mortgage complaints

Full log
ReceivedAboutIssueStateAnswerOn time
Dec 10, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Nov 5, 2025MortgagesUnable to get your credit report or credit scoreOther problem getting your report or credit scoreCAExplainedYes
Jan 25, 2024MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAExplainedYes
Jul 20, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Jul 7, 2023Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Dec 1, 2022MortgagesTrouble during payment processCAMoney backYes
Oct 11, 2022Credit reportingProblem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneNVExplainedYes
Aug 29, 2022Credit reportingProblem with a credit reporting company's investigation into an existing problemWas not notified of investigation status or resultsCAExplainedYes
Jun 3, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Sep 11, 2021MortgagesTrouble during payment processCAExplainedYes
Jan 26, 2021MortgagesClosing on a mortgageCAExplainedYes
Jan 23, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes

Questions about Golden Empire Mortgage

How many complaints does Golden Empire Mortgage have?

Golden Empire Mortgage has 27 complaints on record since January 2014, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.

Does Golden Empire Mortgage respond to complaints?

Yes. Golden Empire Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.

What do people complain about most with Golden Empire Mortgage?

The most common problems are trouble during payment process (3), applying for a mortgage or refinancing an existing mortgage (6), closing on a mortgage (5).

Is Golden Empire Mortgage legit?

Golden Empire Mortgage is a real company with a public complaint record: consumers have complained about it 27 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Golden Empire Mortgage legit? for the signals, red flags and how to protect yourself.

How do I file a complaint against Golden Empire Mortgage?

Complain to Golden Empire Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.

Where do most Golden Empire Mortgage complaints come from?

Most come from California (25), Nevada (1), Oregon (1). Big states file more complaints, so the map shows complaints per 100,000 people.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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